01792 580 540Get a quote

Managed IT support · Swansea & UK-wide

Managed IT support that fixes things before your team notices.

Remote monitoring watches every device around the clock. When something does need a person, you reach the engineers who already know your systems, not a call centre.

Get an IT support quote Call 01792 580 540

A day on the desk

Twenty-four hours of looking after you.

The desk is staffed in working hours. Monitoring, patching and backups run all day and all night.

  1. 01:00Patching windowUpdates install overnight, while nobody is working.
  2. 06:00Backups verifiedEvery job checked; restores tested on schedule.
  3. 09:00Desk opensCall 01792 580 540 and speak to an engineer.
  4. 11:30Remote fixA Splashtop session, fixed while you are still on the phone.
  5. 14:00On siteCabling, hardware or a new starter set up in person.
  6. 17:00Desk closes4pm on Fridays. Monitoring and alerting carry on all night.

Everything a modern organisation runs on.

Take the full managed service or only the parts you need. Every option includes monitoring and a named team.

RUNNING

Remote monitoring & management

We watch servers, laptops and network kit 24/7, patch them on schedule and act on alerts before they become outages.

  • Software updates and patches installed automatically, out of hours
  • Faults diagnosed and fixed remotely, often before you notice
  • Reports on performance, security status and compliance

RUNNING

Microsoft 365

Migration, integration and managed support, with MFA and data loss prevention set up properly from day one.

  • Outlook, Teams and SharePoint set up around how you work
  • Migrations planned so day-to-day work carries on
  • Updates, security patches and troubleshooting handled for you

RUNNING

Networks & structured cabling

Design, cabling, switching and firewalls for offices, yards and multi-building sites, including fibre links.

  • Firewalls, encryption and intrusion detection sized to your business
  • Cabling built for today’s speeds with room to expand
  • Networks monitored continuously, so faults are caught early

RUNNING

Wi‑Fi & remote internet

Reliable connectivity for warehouses and remote worksites, not only the office.

  • Coverage for multi-storey offices, farm buildings, portacabins and construction sites
  • Secure remote access to company systems for staff working anywhere
  • Wi‑Fi protected by firewalls, encryption and secure sign-in

RUNNING

8x8 cloud telephony

8x8 phone systems and Microsoft Teams calling that move with your people and remove old line rental. See Telecoms.

RUNNING

Backup & disaster recovery

Off-site backups and tested recovery plans, with long-term retention where your sector needs it.

  • Automated, encrypted backups, on-premises or in the cloud
  • Continuous data protection for systems that cannot stop
  • Recovery plans for cyber attacks, hardware failure, human error, fire and flood

RUNNING

Hardware lifecycle

Supply, set-up, maintenance and secure disposal of the devices your team uses.

  • Regular maintenance to head off hardware failures
  • Upgrades handled end to end: planning, buying, installing and testing

RUNNING

Remote help in one click

A secure Splashtop session from our website connects you to an engineer while you are still on the phone.

People working on laptops in a bright office

Real engineers

Call once. Speak to someone who can fix it.

No first-line script and no ticket ping-pong. The engineers who look after your systems answer the phone, and a secure remote session starts in one click.

Support desk

01792 580 540
Start a remote session
24/7monitoring of servers, devices and network
200+workstations and servers monitored for Ledwood
15 minaverage time to first response
£30per user per month, from

Switching to PC1

Switching takes weeks, not months.

  1. 01

    Audit

    We document your devices, accounts, licences and contracts, and show you what you are paying for today.

  2. 02

    Plan

    A written plan with fixed costs and a go-live date, agreed before anything changes.

  3. 03

    Onboard

    Monitoring, documentation and admin access taken over from your old provider with no gap in cover.

  4. 04

    Run & review

    Monthly reports and quarterly reviews of what has changed, what is due and where you can save.

IT Support questions

What people ask before switching.

Do you only support businesses in Swansea?
No. Our team is based at Swansea West Business Park and we support clients across South Wales, the South West and the wider UK, as well as in Dublin and Belgium. Most support is remote; engineers travel to site for hardware, cabling and installs.
Can you take over from our current IT provider?
Yes. We manage the handover, collect documentation and admin access, and can run alongside your current provider for a short period so there is no gap in support.
Do you support Microsoft 365?
Yes, including migrations from other platforms, licensing, security settings such as MFA and data loss prevention, and day-to-day user support.
What does managed IT support cost?
Most clients pay a fixed monthly fee agreed up front. Book a free cost review and we will show the figure in writing next to what you pay now.
Can you fix problems remotely?
Yes, most of them. A secure Splashtop session from our website connects you to an engineer while you are still on the phone. Engineers come to site for hardware, cabling and installs.
What happens if something goes wrong out of hours?
Managed clients have 24/7 monitoring and Security Operations Centre cover, so alerts are picked up and acted on outside office hours, not left until the next morning.
Can staff work securely from home or another site?
Yes. We set up secure remote access to your company systems, protected by firewalls, encryption and secure sign-in, so people can work from home, a site office or anywhere else.
What do the monthly reports show?
System performance, security status and compliance tracking across your devices and network, plus what has changed, what is due and where you could save.
Do you look after networks and Wi‑Fi as well as computers?
Yes. We design and support networks, structured cabling, firewalls and Wi‑Fi for offices, warehouses, yards and multi-building sites, including fibre links between buildings.

IT support case studies

IT we run for real organisations.

IT Support · Aberdare · since 2008

Eighteen years of IT, CCTV and web

30+ Axis cameras, fibre between buildings, VLANs and Juniper networking, seven-year off-site disaster recovery and websites.

WDL ConcreteRead case study

Cyber Security · Pembrokeshire · since 2023

Managed IT and SOC for 200+ devices

Two domain controllers, disaster recovery, SOC and EDR across 200+ workstations and servers, with Cyber Essentials achieved.

LedwoodRead case study

Creative · Gower, Swansea · since 2019

From wedding venue to Gower Retreats

A new name, a heart logo that frames the Gower coast, and a website that brings accommodation, spa and restaurant bookings together.

Gower RetreatsRead case study

Cyber Security · London · since 2019

From the manufacturer’s network to Cyber Essentials Plus

Their own network, Microsoft 365 and on-site IT when the manufacturer stepped back, then Cyber Essentials every year and Cyber Essentials Plus in 2026.

Two London Toyota centresRead case study

In more depth

The same team also runs

Cyber security · Cyber Essentials

Cyber Security

Cyber Essentials from £1,500, a 24/7 SOC, pen testing, email security and EDR.

Enter

Telecoms · 8x8 partner · Microsoft Teams

Telecoms & Teams Calling

8x8 cloud phones and Microsoft Teams calling, with your numbers kept, set up and supported by the team that runs your IT.

Enter

Axis specialists · South Wales & South West

CCTV & Access Control

Axis network cameras, thermal fire detection, radar, audio, body-worn cameras and access control.

Enter

Creative · Web · Software

Creative, Web & Software

Branding, Magento ecommerce, digital signage and custom software, including our own GeoTrace platform.

Enter

Free IT cost review

See what you could save, in writing.

Send us your current IT, security, phone and CCTV costs. Within two working days a senior engineer sends back a written comparison showing where you are overpaying and what we would change. No obligation, no sales script.

  • Reply within one working day
  • Fixed prices, in writing
  • A senior engineer, not a salesperson
Get an IT support quote

Or call the team directly

01792 580 540
Call 01792 580 540Free review