Remote IT support · IT helpdesk
Remote IT support from engineers who know your systems.
Most IT problems are fixed without anyone visiting. Call or email the PC1 helpdesk and an engineer in Swansea connects to your screen with one click, usually within minutes.
- 15 minaverage time to first response
- £30per user per month, from
- 24/7monitoring for managed clients
- 30 daysnotice: support rolls monthly
How it works
One click, and an engineer is on your screen.
When you call the helpdesk, the engineer sends you to the remote support link on our website. You start a secure Splashtop session and they can see and fix the problem while you are still on the phone. You stay in control and can end the session at any time.
Our helpdesk is open Monday to Thursday 9am to 5pm, and Friday 9am to 4pm. Managed clients also have 24/7 monitoring, so alerts outside those hours are picked up and acted on.
What we fix remotely
Most everyday problems, without a visit.
- Microsoft 365, Outlook and Teams problems, passwords and account lockouts.
- Slow or misbehaving laptops and PCs.
- Printers, shared drives and software installs.
- Remote access and home working set-up.
- New starters and leavers: accounts, licences and devices.
Hardware, cabling and installs still need a visit, and our own engineers come to site across South Wales.
Compared
A remote helpdesk vs an outsourced call centre.
| PC1 remote IT support | Typical outsourced helpdesk | |
|---|---|---|
| Who answers | Engineers who look after your systems | First-line staff working from a script |
| Knowledge of you | Your setup is documented and known | Starts from scratch on each ticket |
| Fixing | Remote session on the first call | Ticket logged, call back later |
| On site | Same team visits when needed | Often a separate contractor |
Remote IT support questions
What people ask before switching.
Is remote IT support secure?
Do you offer remote IT support for small businesses?
How quickly will someone help?
Can you support staff working from home?
Are we tied into a long contract?
Free IT & security cost review
See what remote IT support would cost you.
Send us your current IT, security, phone and CCTV costs. Within two working days a senior engineer sends back a written comparison showing where you are overpaying and what we would change. No obligation, no sales script.
- Reply within one working day
- Fixed prices, in writing
- A senior engineer, not a salesperson